Privacy Policy

We are committed to protecting your privacy and personal data on Mobile Dukan — Pakistan's most trusted mobile marketplace.

Last Updated: April 10, 2026

Introduction

Welcome to Mobile Dukan ("Mobile Dukan," "we," "our," or "us"). We operate Pakistan's premier online mobile phone marketplace at mobiledukan.pk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our marketplace services.

By accessing or using Mobile Dukan, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please discontinue use of our website and services.

Information We Collect

Information You Provide Directly:

  • Contact Information: Name, email address, phone number when you contact us or register as a seller.
  • Transaction Data: Details of mobile phone listings, purchases, and sales conducted through Mobile Dukan.
  • Communications: Messages sent through our contact form or buyer-seller messaging system.
  • Account Information: Username, password, and profile details if you create an account on Mobile Dukan.

Information Collected Automatically:

  • Usage Data: Pages visited, time spent, clicks, and navigation patterns on Mobile Dukan.
  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Cookies: Session cookies for website functionality and analytics cookies for improving our services.
  • Location Data: General geographic location derived from IP address to show relevant local listings.

How We Use Your Information

Mobile Dukan uses the information we collect for the following purposes:

  • To operate, maintain, and improve the Mobile Dukan marketplace platform.
  • To process and facilitate mobile phone transactions between buyers and sellers.
  • To verify seller identities and maintain marketplace integrity.
  • To respond to your inquiries, support requests, and feedback.
  • To send transactional emails regarding your purchases, sales, or account activity.
  • To detect, prevent, and address fraud, security breaches, and policy violations.
  • To analyse usage patterns and improve our website's features and user experience.
  • To comply with applicable laws and regulations in Pakistan.

Information Sharing & Disclosure

Mobile Dukan does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Marketplace Transactions: Necessary contact details are shared between buyers and sellers to facilitate completed transactions.
  • Service Providers: Trusted third-party service providers who assist us in operating our website — all bound by confidentiality agreements.
  • Legal Requirements: When required by Pakistani law, court order, or government regulation.
  • Safety & Security: To protect the rights, property, or safety of Mobile Dukan, our users, or the public.

Data Security

Mobile Dukan implements industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Secure, access-controlled server infrastructure with regular security audits.
  • Restricted internal access to personal data on a need-to-know basis.
  • Regular monitoring for unauthorised access attempts and security breaches.

While we employ robust security measures, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to report any suspected security issues to us immediately.

Cookies & Tracking Technologies

Mobile Dukan uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our marketplace.

  • Essential Cookies: Required for the website to function correctly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with Mobile Dukan, allowing us to improve our services.
  • Preference Cookies: Remember your settings and preferences for a more personalised experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of Mobile Dukan.

Your Rights

As a user of Mobile Dukan, you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

Third-Party Links

Mobile Dukan may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit through links on Mobile Dukan.

Children's Privacy

Mobile Dukan is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Mobile Dukan at: